Items where Author is "Osarenkhoe, Aihie"
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Komunda, Mabel Birungi and Osarenkhoe, Aihie (2024) Understanding Whether Effective Service Recovery Enables Retention of Complaint-averse Savvy Customers. In: Business, Management and Economics - Research Progress Vol. 1. B P International, pp. 158-184. ISBN 978-81-976932-7-4